Shipping policy
Shipping Policy
1. Processing Time
All orders are typically processed within 2–3 business days after payment confirmation.
Orders placed after 12 PM EST will be processed on the following business day.
During peak periods such as sales events or holidays, processing times may be slightly extended. If any significant delay occurs, we will notify you by email.
2. Shipping Time & Carriers
Once processed, delivery times depend on your location and selected shipping method:
United States: 7–10 business days
Canada: 7–12 business days
Other International Destinations: 10–20 business days (depending on customs clearance)
3. Tracking Your Order
When your order ships, you will receive a confirmation email with your tracking number and a direct tracking link.
Please allow up to 48 hours for tracking information to update after receiving the email.
4. Delivery Confirmation
Once a package is marked as Delivered by the carrier, Try Well Sense delivery responsibility is considered fulfilled.
If you cannot locate your package after delivery confirmation:
- Check with household members, neighbors, or building reception
- Verify the shipping address on your order
- Contact the carrier directly for assistance
While Try Well Sense is not responsible for lost or stolen packages after delivery confirmation, our support team will gladly assist you in opening an investigation with the carrier.
5. Incorrect or Undeliverable Addresses
Please double-check your address before completing checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, a reshipping fee may apply.
We are not responsible for delays or losses caused by incorrect shipping details entered at checkout.
6. Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 7 days of delivery at info@trywellsense.com, including clear photos and a brief description.
Our team will review the case and may offer a replacement or refund depending on the situation.
7. Delays Beyond Our Control
Shipping times are estimates and may vary due to carrier delays, weather, customs processing, or other factors outside our control.
Try Well Sense is not responsible for delays caused by third-party logistics providers or unforeseen events.
If your order has not arrived within 30 days of shipment, please contact us and we will assist you promptly.
8. Contact Information
For any shipping-related inquiries, please reach our support team:
Email: info@trywellsense.com
Business Hours: 8 AM – 5 PM EST, Monday–Friday